LA6 Quick Start Guide

LogAnalyzer supports multiple log formats. Data can reside in log files or ODBC supported databases or both. LogAnalyzer also supports network drives. LogAnalyzer automatically detects the type of logs and date format for Microsoft logs (ISA, Proxy2, Exchange).

LogAnalyzer can be integrated with our web filtering software or installed as a standalone module.

After defining the Log Info Sources and clicking the 'Test' button, I get a 'test failed'
'No Data' displays in the report
Cannot generate a report using data from a network drive
IP Addresses instead of User Names are displayed
LogAnalyzer Service Unavailable
Updating the Control List

After defining the Log Info Sources and clicking the 'Test' button, I get a 'test failed'

	start 'services'
	select bt-LogAnalyzer service and select 'Properties'
	click the 'Log On' tab
	if 'Local System Account' is checked, please uncheck
	enter an account User and Password with Administrative privileges on both the Local machine and the Remote machine
	re-start the bt-LogAnalzyer service

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'No Data' displays in the report

	right-click on the selected report in the left navigation pane
	select 'Properties'
	select the 'Customize' tab
	click the 'Edit' button for Date and Time
	select a 'custom' date range for a period for which you have log files
	re-generate the report

	start 'services'
	select bt-LogAnalyzer service and select 'Properties'
	click the 'Log On' tab
	if 'Local System Account' is checked, please uncheck
	enter an account User and Password with Administrative privileges on both the Local machine and the Remote machine
	stop and start the bt-LogAnalzyer service

	Client IP (c-ip)
	Client User Name (cs-username)
	Date (date)
	Time (time)
	Processing Time (time-taken)
	Bytes Sent (cs-bytes)
	Bytes Received (sc-bytes)
	Protocol (cs-protocol)
	Operation (s-operation)
	Object Name (cs-url)
	Object MIME (cs-mime-type)
	Result Code (sc-status)

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Cannot generate a report using data from a network drive

	start 'services'
	select bt-LogAnalyzer service and select 'Properties'
	click the 'Log On' tab
	if 'Local System Account' is checked, please uncheck
	enter an account User and Password with Administrative privileges on both the Local machine and the Remote machine
	stop and start the bt-LogAnalzyer service

NOTE: Please use UNC and not a 'mapped' drive

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IP Addresses instead of User Names are displayed

	start 'MS ISA Server Management Console'
	right-click on your server name (top node in left pane) and select 'Properties'
	click the 'Outgoing Web Requests' tab
	near the bottom of the screen, check the box 'Ask unauthenticated users...'
	click Apply

	start 'Burstek WebFilter Management Console'
	right-click on your server name (top node in left pane) and select 'Properties'
	click the 'Proxy Options' tab
	check the box 'Ask unauthenticated users for identification'
	click Apply

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LogAnalyzer Service Unavailable

If you selected 'Client' during the installation of LogAnalyzer and not the 'Complete' install, you will get this error. The 'Client' is for remote console purposes.

Please reinstall LogAnalyzer and select the 'Complete' installation.

If you are getting this error after installing the 'remote client' and trying to connect to the server where the complete LogAnalyzer is installed it is probably a 'permissions' problem.

The client machine account must have 'Local Administrator' permissions on the server machine. In other words, the client machine account must be a member of the 'Administrators' group of server machine.

The account on client machine does not have to be domain administrator but 'Local Administrator' on the server machine only.

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Updating the Control List

To import and update the most current Category/URL list:

• Right-click the URL Control List node in the left navigation pane

• Select Import

• Click OK

• A popup window will display the progress of the download

NOTE: You can also schedule the Control List to be automatically updated by selecting the 'Automatic Updates' tab and entering the desired scheduling information.

If you are using LogAnalyzer integrated with our web filter, this step is not necessary as LogAnalyzer will use the same Control List as the web filter software.

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