Customer Service Representative
Burstek is growing and we need you! Since 1997, our sales have increased each year - if you want to be part of this growth, read on. Burstek's primary business is helping customers increase their productivity, security, network resources, and prevent legal liability issues stemming from employee Web access.
Summary:
This position will work closely with the Manager to retain current customers and fully execute renewals of contracts. They will expand customer base via upselling, creating marketing programs and communication, and expert customer service skills. They will manage accounts by listening to the needs of customers and communicating needs to the appropriate parties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manage and maintain an already developed renewals program
- Generate customer quotes on a monthly basis and upon request
- Download customer data from the company website and update it to the internal company data base
- Maintain accurate and up to date customer records by updating account information regularly
- Work with Web-based Email marketing software (EmailBrain) and demonstrate ability to manipulate and design email templates for marketing purposes
- Routinely answer phone calls and route them to the appropriate person
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Two year degree required, four year degree preferred. Must exhibit superior writing and comprehension skills.
Communication Ability:
Position requires an open and friendly personality with the ability to effectively communicate with internal employees and external customers.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Contact Us:
Email your resume and cover/introduction letter to:
hr@burstek.com or by fax 239-495-5311
Mail: Human Resources
Burstek | 9240 Bonita Beach Road | Bonita Springs, Florida 34135