Troubleshooting: Error ‘Login failed for user NT Authority\network service’ when using IIS 5.x

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Why am I receiving the error 'Login failed for user 'NT AUTHORITY\NETWORK SERVICE' when using IIS 5.x with bt-LogAnalyzer SE™?

How do I configure the process identity for the ASPNET account in bt-LogAnalyzer SE™

When you install bt-LogAnalyzer SE™ on a server with IIS 5.x, you may receive an error when launching the bt-LogAnalyzer SE™ Web Interface stating that the 'MACHINE NAME\ASPNET' account does not have the ability to logon. To change the account being used by the ASPNET service for access to the bt-LogAnalyzer SE™ databases, follow the steps below.

  1. Navigate to the following location on the server:

    C:\WINDOWS\Microsoft.NET\Framework\version\CONFIG where version is the number corresponding to the version of NET installed
  2. Open the 'machine.config' file with notepad

  3. Update the following line to include the credentials for the account that has access to the bt-LogAnalyzer SE™ databases:

    processModel userName="Domain\Account Name" password="Password for Account" autoConfig="true"/
  4. Save the files

  5. Open a Windows Command Prompt dialog and type 'IISRESET'

  6. Once the Web Server restarts, open the bt-LogAnalyzer SE™ Web Interface and verify functionality

For more information on the IIS Work Process's please visit the following Microsoft KB article 895967

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