Troubleshooting: Error ‘Login failed for user NT Authority\network service’ when using IIS 5.x
Why am I receiving the error 'Login failed for user 'NT AUTHORITY\NETWORK SERVICE' when using IIS 5.x with bt-LogAnalyzer SE™?
How do I configure the process identity for the ASPNET account in bt-LogAnalyzer SE™
When you install bt-LogAnalyzer SE™ on a server with IIS 5.x, you may receive an error when launching the bt-LogAnalyzer SE™ Web Interface stating that the 'MACHINE NAME\ASPNET' account does not have the ability to logon. To change the account being used by the ASPNET service for access to the bt-LogAnalyzer SE™ databases, follow the steps below.
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Navigate to the following location on the server:
- C:\WINDOWS\Microsoft.NET\Framework\version\CONFIG where version is the number corresponding to the version of NET installed
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Open the 'machine.config' file with notepad
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Update the following line to include the credentials for the account that has access to the bt-LogAnalyzer SE™ databases:
- system.web
- processModel userName="Domain\Account Name" password="Password for Account" autoConfig="true"/
- system.web
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Save the files
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Open a Windows Command Prompt dialog and type 'IISRESET'
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Once the Web Server restarts, open the bt-LogAnalyzer SE™ Web Interface and verify functionality
For more information on the IIS Work Process's please visit the following Microsoft KB article 895967